Terms & Conditions

• Advanced Reservations

We highly recommend that you schedule your appointments at least one week in advance

to ensure that your preferred time and treatment or service is available.

• Cancellation Policy

As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice

of cancellation to avoid full charge. A credit card number, advanced payment, or gift

certificate number may be required at the time of the booking. For spa packages and two

or more guests coming together we require a 48-hour cancellation notice. Groups and

bridal parties will require a 50% deposit at time of booking. We do not provide refunds

for cancelled or missed appointments. .

• Spa Arrival

We recommend that you check in at Spa Reception at least 15 minutes prior to your

appointment. This gives you time to enjoy a warm or cool beverage and to start the

relaxation process prior to your service. Late arrival may mean reduced treatment time

we have to finish on time regardless of time you came. After your treatment, please enjoy

the spa\"s relaxation area, which will allow you to float back to reality at your own

leisurely pace.

• Payment Types

We accept cash, debit cards, personal checks, Visa, MasterCard, and American Express -

with proper identification.

• Returned Checks

We graciously accept checks, Visa, Master Card, American Express for payment,

however, a ₹560 fee will be assessed for any returned checks or return payments.

• Spa Etiquette

Our Spa environment is one of tranquility and relaxation. Please respect all spa guests\"

right to privacy and serenity. Please turn off all cellular phones and pagers while in the

spa area and please keep voices to a whisper.

• Guests under 15 must to be accompanied by a responsible adult.

• Health Conditions

Please advise us of any health conditions, allergies, or injuries that could affect your

treatment or service when making your Spa reservation. Sanvee Spa & Salon is held

harmless for any information not provided to us at the time of service.

• Cleanliness

In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is

sterilized and sanitized after every treatment and service.

• Pregnancy

We have specially designed treatments for expectant mothers. Please allow Spa reception

and therapists to guide you in selecting which treatments and services are most suitable

for you during this special time.

• Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles.

Please keep all valuables with you during your visit.

• Product Returns

We will accept returned products within 14 days of the date of purchase, if accompanied by the original receipt, for refund of the purchase price. After 14 days, a merchandise

credit will be issued only for unused, unopened products. Used and opened products may

be exchanged for merchandise credit for up to 10 days after purchase date after which

products are non-returnable.

• Gift Certificates

Sanvee Spa & Salon gift certificates are non-refundable. Gift certificates should be used

within 12 months of purchase or as noted on the “ please use by” date. Certificates may

not be used to purchase or be exchanged for other gift certificates or cash. Sanvee Spa

& Salon is not responsible for lost or stolen gift certificates. Spa Finder gift certificates

may be used at sanvee Spa & Salon on regular menu rack rate services only, cannot be

used on bridal menu services, must be used in their entirety in a single visit and cannot be

combined with any other special or used for a gift certificate purchase.

• Prices

Prices for services and products are subject to change on our website and menus without

advance notice.

• Terms and Conditions

Sanvee Spa & Salon reserves the right to change these terms and conditions from time

to time in its sole discretion.

• Right of Refusal

Sanvee Spa & Salon reserves the right to refuse service to any client for improper

conduct. Inappropriate conduct or language during a service will result in immediate

termination of the service. We reserve the right to define inappropriate conduct.

• Satisfaction Guaranteed!

If for any reason we fail to meet your expectation with any of our salon or day spa

services, please let us know within 24 hours of your service.

Online Booking
• Assistance: You are entirely responsible for the accuracy of the appointments you book
online and for the service choices. If you are in doubt of which service or which service
provider you should choose, please contact our front desk for assistance.
• Exceptions: There are some services that require special attention when scheduling and
therefore cannot be booked online. If you do not see a particular service or your service
provider listed, please call us and we will be happy to assist you in scheduling your
appointment.
• Payment: Credit Card Use: Payment for bookings or purchases on the website
indicates that you legally authorize the use of your credit card or other payment
cards for the proposed transaction. It indicates that you fully understand this
agreement. Sanvee Spa & Salon accepts no liability for any damages resulting from
you using your credit card on the website.

Errors: If an error is made while making an online bookings or purchases, simply
click the back button on your browser and resubmit the correct information. If you
receive incorrect information from us in your confirmation notice, please contact us
immediately at 9100-466-566.
• No Show: Failure to show for an online scheduled appointment will result in a credit
card charge of the entire price of the missed appointment. By booking your appointment
online, you agree to this term and condition and to the credit card charge.
• Failure to show for a scheduled appointment will result in loss of right to sanvee Spa &
Salon’s Online Booking Program.

General Terms
• If any provision of these Terms and Conditions is declared invalid or illegal for any
reason, then the remaining provisions of these Terms and Conditions shall remain in full
force and effect in the same manner as if the invalid or illegal provision had not been
contained herein.
• Client concerns on these Terms and Conditions may be addressed to the:
Sanvee Spa & Salon